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Hotel Upgrade: The Secret Sauce

Hotel Upgrade: The Secret Sauce

Some recent hotel stays have resulted in fabulous rooms and I wondered why.

The last day of June, my wife and I checked into the Hotel Monaco, a Kimptonproperty, in Philadelphia. We arrived an hour early and were disappointed that we could not immediately go to a room. The front desk agent told us our room was not ready, suggesting it was a nice room. I asked whether we should switch to an…

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